Submit a Complaint

A service available for customers to submit complaints related to tourism matters and tourism establishments.

Required Documents

    Individuals

  • Accurate description of the complaint

  • Evidence and documentation for the complaint

    • Business

  • Accurate description of the complaint

  • Evidence and documentation for the complaint

    • Government Entities

  • Accurate description of the complaint

  • Evidence and documentation for the complaint

Process

  • 1 Submitting the complaint request through available communication channels for the customer.
  • 2 Taking appropriate action and responding to the complaint from the relevant department
  • 3 Response to the customer
  • 4 Closure of the complaint
  • 5 The relevant department will communicate in case the complaint requires it.
  • 6 Receiving the complaint and forwarding it to the concerned department

Service fees

  • No fees required

Service Duration

  • 5 Days